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998bet FAQ — Get Your Questions Answered

We've gathered the most common questions received by 998bet support and answered them clearly — registration, Pix deposits, withdrawals, bonuses, sports betting, live casino, and more. If you can't find your answer here, our support team is available 24 hours a day.

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How Can We Help You

Choose your preferred channel — responses are in Brazilian Portuguese

Live Chat — Instant Response

998bet's live chat is available 24 hours a day, every day of the week, including weekends and holidays. It's the fastest way to resolve any question in real time — registration, withdrawals, bonuses, or technical issues.

Email for Detailed Inquiries

For questions that require more detail or document submission — such as identity verification (KYC) or transaction disputes — 998bet's email support responds within 24 hours in Portuguese. Contact: suporte@998bet.xyz

Full FAQ — Always Available

This FAQ page is continuously updated with the most common questions from 998bet players in Brazil. Before reaching out to support, it's worth a quick search here — most questions already have a detailed answer.

Support on the Mobile App

The 998bet app for Android and iOS gives you direct access to support through the "Help" menu. You can launch live chat without opening a browser — available any time, even while placing live bets on football or in the casino.

Secure & Confidential Support

All 998bet support interactions are confidential. Your personal data, betting history, and financial information are never shared with third parties. Support staff will never ask for your password through any channel — if this happens, report it immediately.

100% Portuguese-Language Support

All 998bet support is provided in Brazilian Portuguese. There's no language barrier, no automated responses in English, and no confusing translations. Our team is Brazilian and understands the questions Brazilian players actually have.

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Talk to our team now — available 24/7 in Portuguese.

Open Live Chat

998bet welcomes thousands of new players every month in Brazil — and with that comes a lot of the same questions. This page brings together the ones our support team answers most often, organized by category so you can find what you need faster. The answers are straightforward and to the point. If you still can't find what you're looking for, live chat is available 24 hours a day on the platform.

Registration & New Account 8 questions
Everything about creating your 998bet account

Go to the 998bet registration, fill in your personal details — full name, CPF, date of birth, phone number, email, and a password — then click "Create My Account". You'll receive a confirmation email. Click the link, activate your account, and you're ready to make your first deposit. The whole process takes under 3 minutes and is completely free.

No. Creating an account on 998bet is completely free. There are no sign-up fees, monthly charges, or any cost to register. You only spend money if you choose to make a deposit to bet — and the minimum amount is R$ 10.00 via Pix.

To create an account and make your first deposit, no. You just fill in the form and confirm your email. Identity verification (the KYC process — submitting a national ID, driver's license, or passport along with proof of address) is required before your first withdrawal. Everything is handled directly through your account dashboard — no need to mail anything in.

No. Each person may only have one active account on 998bet. Duplicate accounts — even with different email addresses — are detected by the platform's systems and may be closed. If you previously had an account and want to reactivate it, contact support before creating a new one.

The minimum age to create an account and bet on 998bet is 18. Age verification is carried out both during registration and during the KYC process before the first withdrawal, where photo ID documents are reviewed. Any account found to be accessed by someone under 18 is closed immediately.

First, check your email's spam or junk folder — automated confirmation messages often end up there. If it's not in any folder, contact 998bet support via live chat. Our team can resend the confirmation email or manually activate your account after verifying your details.

Your CPF cannot be changed after registration — it is the unique identifier for your account. Your email address can be updated upon request to support, with identity verification required. Contact us via live chat or at suporte@998bet.xyz to start the process.

Yes. 998bet has an app for Android and iOS, available for direct download from the platform's website. The app has all the same features as the website — live betting, casino, Pix deposits, withdrawals, history, and support. Registering through the app is identical to the website, and you use the same credentials on both.
Deposits & Payments 8 questions
Pix, boleto, card, and other methods

998bet accepts deposits via Pix, boleto bancário, credit and debit cards (Visa and Mastercard), PicPay, Mercado Pago, and TED bank transfer through Brazil's major banks — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Inter, and others. All payments are in BRL, with no currency conversion.

The minimum deposit at 998bet is R$ 10.00 via Pix. For other methods such as boleto bancário and credit card, the minimum may differ slightly — check the deposits section in your account for the specific limits per method. To qualify for the 100% welcome bonus, the minimum deposit is R$ 20.00.

Pix deposits are credited instantly to your 998bet account — under normal conditions, your balance appears in under 30 seconds after payment is confirmed by your bank. Pix operates 24 hours a day, every day, including weekends and holidays. If your balance does not appear within 5 minutes, contact support.

No. 998bet does not charge deposit fees on any payment method. The amount you deposit is exactly what appears in your account — no deductions. Pix deposits in particular are always fee-free through the Brazilian banking system.

First, wait a few minutes — during peak times, there may be a brief processing delay. If the balance still hasn't appeared after 10 minutes, go to "Deposit History" on your account dashboard and check the transaction status. If the status shows "pending" or the transaction doesn't appear at all, contact support via live chat and provide your Pix or boleto receipt. Our team will resolve it within minutes.

No. 998bet only accepts deposits made by the account holder — the payer's details must match the CPF registered on the platform. Third-party deposits are declined for security and compliance reasons. If you need assistance, contact support.

Deposits cannot be canceled once payment has been confirmed. If you accidentally deposited more than you intended, contact support — in some cases it may be possible to return the excess amount via withdrawal, provided the funds have not been used in bets.

Yes, limits vary by payment method and your account's verification level. Once you complete the KYC process, your deposit limits are increased. You can also set your own daily, weekly, or monthly deposit limits in the account's responsible gambling settings — a tool 998bet makes available free of charge to all players.
Withdrawals 7 questions
Everything about withdrawing your winnings from 998bet

Log in to your account, go to "Withdrawal" on the dashboard, enter the amount you want to withdraw and your destination Pix key (which must be linked to your registered CPF). Confirm the request and wait for processing. With a verified account (KYC complete), Pix withdrawals are processed within 5 minutes of approval.

Pix withdrawals with a verified account are processed by 998bet in up to 5 minutes. In cases requiring additional review (larger amounts, first withdrawal, or pending identity verification), processing may take up to 24 hours. TED bank transfer withdrawals follow banking hours — generally processed the same business day if requested before 5 PM.

The most common reasons for a delayed withdrawal are: pending identity verification (KYC document submission), first withdrawal from the account (standard security review), unmet bonus rollover requirement, or high request volume during peak hours. Check the status in your dashboard, and if it has been pending for more than 24 hours with no update, contact us via live chat.

The minimum withdrawal amount via Pix at 998bet is R$ 30.00. For TED bank transfers, the minimum is R$ 100.00. 998bet charges no withdrawal fees — the amount you request is the amount that reaches your bank account. Pix withdrawals are free of charge within the Brazilian financial system.

No. For security reasons and compliance with Brazilian financial regulations, all 998bet withdrawals must be made to a bank account under the same CPF registered on the platform. Withdrawal attempts to third-party accounts are automatically blocked.

The bonus amount itself cannot be withdrawn directly — it exists to be used for placing bets. What can be withdrawn are the winnings generated with the bonus, provided the rollover requirement has been met. The rollover is a multiple of the bonus amount that must be wagered on qualifying games before any winnings can be withdrawn. Full terms are in the Terms and Conditions.

KYC (Know Your Customer) is the identity verification process that 998bet carries out before your first withdrawal. You'll need to submit a photo of your RG, CNH, or passport (front and back) along with a recent proof of address. Everything is done through your account dashboard — no physical documents required. The review typically takes up to 24 business hours. Once approved, your withdrawal limits are increased and withdrawals are processed more quickly.
Bonuses & Promotions 7 questions
Welcome bonus, rollover, and promotions

When you make your first deposit at 998bet, you receive a 100% match bonus — up to R$ 1,000.00. The bonus is automatically credited to your bonus balance right after the deposit is confirmed, with no code needed. Deposited R$ 200.00 via Pix? You start playing with R$ 400.00 available. The bonus is valid for 30 days from the date it is credited.

Rollover (also known as the wagering requirement) is the number of times you need to wager the bonus amount on qualifying games before you can withdraw any winnings generated from it. For example: if the rollover is 5x and the bonus is R$ 100.00, you need to place bets totalling R$ 500.00 on qualifying games. The detailed rollover conditions are in the Terms and Conditions of each promotion.

The minimum qualifying deposit for the welcome bonus is R$ 20.00. Deposits below that amount are credited normally but do not activate the bonus. The maximum bonus is R$ 1,000.00, reached with a deposit of R$ 1,000.00 or more.

Yes. The welcome bonus is valid for 30 days from the date it is credited. If the rollover requirement is not met within that period, the bonus balance and any winnings generated from it are automatically cancelled. Your real deposited funds are not affected by the bonus expiry.

Yes. 998bet runs a regular promotions calendar for registered players — weekly cashback, freebets on Brasileirão and Copa do Brasil matches, special offers during the Libertadores, slots tournaments with prizes in BRL, and reload bonuses. Active promotions are displayed on your account dashboard and sent by email (for players who opted in to 998bet communications).

Yes. If you'd rather play without a bonus and without a rollover requirement, you can decline the bonus before accepting it, or request cancellation through support before using the bonus balance on any bets. Once the bonus balance has been used on bets, it cannot be cancelled retroactively. If you have any questions before accepting a promotion, contact support.

The most common reasons are: the deposit was below the minimum qualifying amount (R$ 20.00), it was not the account's first deposit, or the bonus had expired. If the deposit was qualifying and the bonus wasn't credited, contact support via live chat with the deposit amount and time. We'll sort it out in minutes.
Sports Betting 7 questions
Football, e-sports, and other sports

998bet covers domestic and international football — Brasileirão Série A and B, Copa do Brasil, Libertadores, Sulamericana, Paulistão, Cariocão, Premier League, La Liga, Champions League, and much more. Beyond football, you can also bet on e-sports (CS2, CBLOL, Valorant, Dota 2), MMA/UFC, basketball (NBB), volleyball, tennis, Formula 1, and more. Markets are updated daily.

Live betting (or in-play) lets you place bets on events already in progress, with odds updated in real time as the game unfolds. On 998bet, you can bet live on Brasileirão, Copa do Brasil, Libertadores, and other competitions while following the match. The odds change every minute — a goal, a red card, or a corner can completely shift the available probabilities.

When you confirm a bet on 998bet, the odds locked in at the moment of confirmation are the ones that apply — even if the odds change seconds later. If the odds shift during the confirmation process (before you finalize), you'll be notified of the new odds and can choose to accept or decline. Live bets have a quick confirmation window for exactly this reason.

In general, confirmed bets cannot be cancelled. 998bet offers a Cash Out feature on selected markets and events, allowing you to close a bet before the event ends — receiving a proportional amount based on current odds. Check whether Cash Out is available for your bet in your account's bet history.

If a game is cancelled or postponed before it starts, bets are voided and the amount is returned to your account balance. If a game is abandoned after it has started, 998bet follows the specific rules for each sport — generally, matches where at least 90% of regular time has been played have their result recognized. Full details are in the Terms and Conditions of bets.

In a multi bet (or accumulator), you combine two or more selections into a single bet. The odds for each selection are multiplied together, meaning the potential payout is much higher — but every selection must be correct for you to win. Simply add your desired selections to the bet slip and 998bet automatically calculates the combined odds and potential payout.

The minimum bet amount on 998bet is R$ 1.00 per selection. There is no fixed maximum — bet limits vary by market and event, and are displayed automatically as you build your bet. Markets for smaller events may have lower limits than, for example, Champions League matches or Brasileirão finals.
Live Casino & Slots 6 questions
Casino games, jackpots & crash games

998bet offers live casino with roulette, blackjack, baccarat, game shows, and live poker with real dealers (Evolution Gaming, Pragmatic Play Live). There are also hundreds of slots from studios like Pragmatic Play, NetEnt, and Microgaming, jackpots progressives, crash games (such as Aviator), and poker with regular tables and tournaments. New games are added every week.

Yes. The entire 998bet Live Casino works on mobile — both through the app and the mobile browser. HD streams are optimized for 4G and Wi-Fi connections. If you notice a drop in video quality, check your internet connection. The Live Casino is available 24 hours a day, including late nights during Libertadores or CBLOL finals.

Yes. All slots and casino games available on 998bet use random number generators (RNG) certified by independent audits. 998bet's partner providers — Pragmatic Play, Evolution Gaming, NetEnt, and others — are globally recognized companies that undergo regular auditing. The RTP (return to player) for each game is listed on the game's page.

Progressive jackpots pool a portion of every bet placed on that game across all players — on any platform offering the same title. The prize grows continuously until it is won. At 998bet, jackpots are displayed with the live accumulated value in BRL. The winner receives the full prize credited directly to their account balance.

Crash games feature a multiplier that rises progressively from the start of each round — and you need to cash out before the multiplier "crashes" (drops to zero). If you cash out in time, your profit is your stake multiplied by the value at the moment of withdrawal. If the crash happens before you cash out, you lose your stake. It's a fast, simple format that's hugely popular in Brazil. Aviator is the best-known title.

It depends on the terms of the specific promotion. Some 998bet bonuses apply to both Sports Betting and casino games, while others have restrictions. Always check the bonus terms before using your bonus balance on casino games. Casino bets generally carry less weight in the rollover calculation than sports bets — see the Terms and Conditions.
Account & Security 6 questions
Password, 2FA, privacy & responsible gambling

On the 998bet login, click "Forgot your password?". Enter your registered email address and you'll receive a reset link. Click the link, create a new password, and your access is restored. If you don't receive the email within a few minutes, check your spam folder. If the problem persists, contact support via live chat.

After logging in, go to "Account Settings" and find the security section. Enable 2FA by choosing either SMS or an authenticator app (Google Authenticator or Microsoft Authenticator). Follow the on-screen instructions. From that point on, every new login will require a code in addition to your password. We strongly recommend all players enable 2FA — it's the best protection available for your account.

Permanent self-exclusion closes your 998bet account for good, with your CPF blocked from future registrations. Any real-money balance is returned via Pix after identity verification. This action is irreversible — it's a responsible gambling tool for anyone who recognizes that gambling is causing real harm. You'll find this option in your account settings or can request it through support. Learn more on the Responsible Gambling.

Yes. 998bet operates in full compliance with Brazil's General Data Protection Law (LGPD — Lei nº 13.709/2018). You have the right to access, correct, port, or request the deletion of your data at any time. The platform has a dedicated Data Protection Officer (DPO) and responds to LGPD requests within 15 calendar days. More details in the Privacy Policy.

At 998bet, you can set daily, weekly, or monthly deposit limits directly in your account's Responsible Gambling settings. Limit reductions take effect immediately. Limit increases only take effect after 24 hours (a reflection period). In addition to deposit limits, loss limits, session limits, and temporary breaks are also available. All tools are free.

You can reach 998bet support via the live chat available directly on the platform (the "Support" or "Chat" button in the corner of the screen), or by email at suporte@998bet.xyz. Support is available 24 hours a day, 7 days a week, including weekends and holidays. All assistance is provided in Brazilian Portuguese. Live chat average response time is under 5 minutes.

Didn't find what you were looking for? Reach us via live chat on the platform or send an email to suporte@998bet.xyz. Our team is available 24 hours a day, 7 days a week, to help with any question in Portuguese.

Contact 998bet Support

Didn't find your answer? Our team is ready to help — in Portuguese, no runaround

Live Chat

The fastest channel. Get a response in under 5 minutes from a real 998bet team member — no bots, no long queues. Available directly on your account dashboard after logging in.

24/7 — Response in <5 min
Email

For inquiries that require submitting documents or proof — identity verification, transaction disputes, LGPD requests. Response within 24 hours on business days.

suporte@998bet.xyz
In-App Support

In the 998bet app for Android or iOS, access support directly through the "Help" menu. Live chat works in the app just as smoothly as on the website — handy when placing live bets on your phone.

Android and iOS
Privacy & LGPD

Your data is handled in compliance with the LGPD. 998bet never shares personal information with third parties without your consent. View Privacy Policy →

Responsible Gambling

Betting is exclusively for players aged 18 and over. 998bet provides free responsible gambling tools — limits, time-outs, and self-exclusion. View Responsible Gambling →

Related Documents
Terms and Conditions
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Responsible Gambling
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