Last updated: January 2026

Privacy Policy of 998bet — How We Protect Your Data

998bet handles your personal data with care and transparency, in full compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). Here you'll find exactly what we collect, how we use it, and what rights you have as a data subject.

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Privacy in Practice: What You Need to Know

998bet's commitments to protecting your data, in plain language

Encryption on All Transactions

All communication between your device and 998bet is protected by 256-bit SSL encryption. This covers registration, login, deposits via Pix and boleto, withdrawals, and any personal data exchanged on the platform.

Data Never Sold to Third Parties

998bet does not sell, rent, or trade your personal data. Any sharing with partners is strictly limited to what is necessary to operate the service — payment processing, identity verification, and legal compliance.

Full LGPD Compliance

998bet operates in full compliance with Brazil's General Personal Data Protection Law (Lei nº 13.709/2018). We have a dedicated Data Protection Officer (DPO) and regularly audited internal processes to ensure ongoing compliance.

Control in Your Hands

You can access, correct, or request deletion of your data at any time. 998bet responds to data subject requests within 15 days, as required by the LGPD, without unnecessary red tape.

Data Retention with Defined Timeframes

998bet retains your personal data for the minimum time necessary for each purpose — for as long as your account remains active and for the period required by legal obligations. Data that is no longer needed is securely deleted.

Incident Notification

If any security incident occurs that may affect your data, 998bet will notify impacted users and the National Data Protection Authority (ANPD) within the timeframes required by the LGPD.

Your 8 Rights as a Data Subject

The LGPD guarantees these rights to all 998bet users in Brazil

Access

Request confirmation that your data is being processed and obtain a full copy of all information 998bet holds about you.

Correction

Correct incomplete, inaccurate, or outdated data in your 998bet account at any time, directly in your settings or by contacting support.

Deletion

Request the deletion of data processed on the basis of your consent, where there is no legal obligation requiring its retention.

Consent Withdrawal

Withdraw consent for data processing at any time, without affecting processing carried out prior to withdrawal.

Portability

Receive your personal data in a structured format to transfer it to another service provider, in accordance with ANPD regulations.

Blocking

Request the temporary blocking of data that is unnecessary, excessive, or processed in violation of the LGPD while the dispute is under review.

Sharing Information

Know which public and private entities 998bet has shared your data with, along with a description of the purpose of each disclosure.

Automated Decision Review

Request human review of decisions made solely on the basis of automated processing that affect your interests.

To exercise any of these rights, send an email to suporte@998bet.xyz with the subject line "LGPD Request".

1. Who We Are and Scope of This Policy

This Privacy Policy ("Policy") describes how 998bet, a Sports Betting and online casino platform accessible at 998bet.xyz ("998bet", "we", or "Platform"), collects, processes, stores, shares, and protects the personal data of users ("You" or "Data Subject") who use our services in Brazil.

998bet acts as a personal data controller as defined by Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). This means we are responsible for determining the purposes and means of processing your data and for ensuring that processing complies with applicable Brazilian law.

This Policy applies to all personal data collected when you access the 998bet.xyz website, use the 998bet mobile app for Android or iOS, create an account, make deposits via Pix, boleto bancário, credit or debit card, PicPay, Mercado Pago, or TED transfer, place Sports Betting wagers on football, e-sports, volleyball, or any other available sport, play slots, live casino, jackpot, or poker, or interact with our customer support.

Current version: January 2026. 998bet may update this Policy periodically to reflect changes in legislation, our practices, or the services we offer. Whenever this occurs, we will update the date at the top of this document and notify users by email when the changes are significant.

2. What Personal Data We Collect
2.1 Data You Provide Directly

When you register with 998bet, make transactions, or interact with our support team, we collect:

  • Identification data: full name, CPF, date of birth, nationality;
  • Contact details: email address, mobile number, full residential address including zip code;
  • Documents: identity document images (national ID, driver's license, or passport) and proof of address, collected during the identity verification (KYC) process;
  • Financial data: information required to process payments, such as your Pix key, bank details for wire transfers, and partial credit or debit card data (never the full card number — that data is stored on the payment processor's servers, not 998bet's);
  • Communications: history of conversations with customer support via live chat and email.
2.2 Automatically Collected Data

When you access the 998bet platform, we automatically collect certain technical data required for the service to function:

  • IP address and approximate location based on IP;
  • Browser or app type and version;
  • Operating system and device model;
  • Pages visited, session duration, and actions taken on the platform;
  • Cookies and session identifiers (detailed in Section 6).
2.3 Platform Activity Data

To operate the betting and gaming service, we record:

  • Full betting history, including amounts, categories (football, e-sports, Live Casino, jackpot, Poker), results, and accepted odds;
  • Deposit and withdrawal history, including dates, amounts, and payment methods used;
  • Account balance, bonus balance, and history of promotions and free bets used;
  • Account preferences and settings, such as responsible gambling limits set by the user.
Data Category Examples When Collected
Identification Full name, CPF, date of birth Registration
Contact Email, phone number, address Registration
Documents (KYC) National ID (RG), driver's license (CNH), proof of address Verification Withdrawal
Financial Pix key, bank details, transaction history Deposit Withdrawal
Activity Betting, game, and bonus history Continued use
Technical IP address, device, browser, cookies Platform access
3. How We Use Your Data

998bet uses your personal data solely for the purposes listed below. We do not use your data for any purpose incompatible with those described in this Policy without prior notice and, where required, without obtaining fresh consent.

3.1 Service Delivery
  • Create and manage your 998bet account;
  • Process deposits via Pix, boleto bancário, credit or debit card, PicPay, Mercado Pago, and TED bank transfer;
  • Process withdrawals to bank accounts at Brazil's major banks (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and others);
  • Record and settle sports bets on football, e-sports, volleyball, MMA, and other sports;
  • Provide live casino games, slots, jackpots, and poker;
  • Apply bonuses, free bets, and promotions to the correct account.
3.2 Security & Fraud Prevention
  • Verify user identity (KYC process) to prevent fraud and money laundering;
  • Detect and prevent unauthorized access to accounts;
  • Monitor suspicious betting patterns or bonus abuse;
  • Fulfill legal reporting obligations to COAF and other competent authorities.
3.3 Communication
  • Send notifications about your account, bets, withdrawals, and deposits;
  • Communicate changes to the Terms and Conditions or this Privacy Policy;
  • Send promotional communications about available bonuses and offers — you can opt out at any time through your account settings or via the unsubscribe link in our emails.
3.4 Product Improvement
  • Analyze platform usage patterns to improve the user experience;
  • Fix bugs and technical issues;
  • Develop new features and functionality based on aggregated user behavior.
3.5 Compliance with Legal Obligations

998bet may be required by law to retain, share, or process certain data to comply with legal obligations or by order of a court or competent regulatory authority.

4. Legal Basis for Processing (LGPD)

Brazil's data protection law (LGPD) requires that all personal data processing be grounded in a specific legal basis. 998bet processes your data under the following bases set out in Article 7 of Law No. 13.709/2018:

  • Contract performance (Art. 7, V): to create and manage your account, process payments via Pix and other methods, record bets, and deliver all services you sign up for at 998bet;
  • Compliance with a legal or regulatory obligation (Art. 7, II): for identity verification (KYC), reporting to COAF, compliance with court orders, and other obligations imposed by Brazilian law on the digital entertainment sector;
  • Legitimate interest (Art. 7, IX): for fraud prevention, platform security, usage pattern analysis to improve our product, and account-related communications — always proportionate and respectful of your rights;
  • Consent (Art. 7, I): for sending promotional communications and direct marketing by email or phone — you may withdraw this consent at any time.

Note: Where processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing with Third Parties

998bet does not sell your personal data. Sharing with third parties occurs only in the situations described below, always with appropriate contractual data protection guarantees:

5.1 Payment Processors

To process deposits and withdrawals via Pix, boleto bancário, credit or debit card, PicPay, Mercado Pago, and TED bank transfer, we share the necessary financial data with the payment processors and financial institutions involved in the transaction (such as Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and others). These partners receive only the data strictly required to execute the transaction and are contractually obligated to protect that information.

5.2 Game Providers

The live casino games, slots, jackpot, and poker available on 998bet are provided by certified suppliers such as Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming. To enable gameplay, we share an anonymized account identifier and the minimum data required for the gaming session with these providers. They do not have access to your full name, CPF, or financial details.

5.3 Identity Verification Services

For the KYC (identity verification) process, we may share documents you provide with specialized identity verification and fraud prevention services. These partners are bound by data processing agreements that meet standards equivalent to those of the LGPD.

5.4 Public Authorities

998bet may share data with Brazilian public authorities when required by law, by court order, or upon request from competent regulatory bodies, such as COAF (Financial Activities Control Council) in the context of anti-money laundering compliance.

International data transfer: Some of the game providers and technology tools used by 998bet may be based outside Brazil. In such cases, we ensure that international data transfers take place with the appropriate safeguards required by the LGPD, including standard contractual data protection clauses.

6. Cookies, Tracking, and Similar Technologies

998bet uses cookies and similar tracking technologies on its website and mobile app. Cookies are small text files stored on your device that help the platform function properly, remember your preferences, and analyze how users interact with the service.

6.1 Types of Cookies We Use
  • Essential cookies: required for the platform's basic operation, such as keeping your login session active, processing transactions, and securing your account. They cannot be disabled without affecting the service;
  • Performance cookies: collect information about how you use 998bet — pages visited, session duration, errors encountered — in aggregated and anonymized form, to help us improve the platform;
  • Functional cookies: remember your preferences, such as language and display settings, to personalize your experience;
  • Marketing cookies: used to display relevant communications about 998bet promotions and bonuses. You can opt out of these cookies without losing access to the platform's core features.
6.2 Cookie Management

You can manage or disable cookies through your browser settings (Chrome, Firefox, Safari, Edge) or via the cookie preferences panel available on 998bet. Disabling essential cookies may affect how the platform functions. Disabling marketing cookies will not impact your gaming experience.

6.3 Tracking on the Mobile App

The 998bet mobile app for Android and iOS uses device identifiers for security, authentication, and experience personalization purposes. You can manage tracking permissions in your phone's settings, under the operating system's privacy options.

7. Data Retention & Information Security
7.1 How Long We Retain Your Data

998bet retains your personal data for the minimum time necessary to fulfill the purposes described in this Policy. The criteria used to determine retention periods include:

  • While your account is active on the platform — throughout the entire period you maintain an active account with 998bet, your registration, activity, and financial data are retained to operate the service;
  • After account closure: identification data and financial transaction records are retained for up to 5 years to meet legal obligations related to anti-money laundering and tax compliance;
  • Support communications: retained for up to 2 years for reference in disputes or future inquiries;
  • Cookie and session data: retained for varying periods depending on the cookie type, generally between 30 days and 1 year.

Once the applicable retention periods expire, 998bet securely and irreversibly deletes your data, ensuring it cannot be recovered or accessed by third parties.

7.2 Security Measures

998bet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or improper disclosure. Key measures include:

  • SSL/TLS 256-bit encryption on all communications between the user's device and 998bet servers;
  • Encryption at rest for sensitive data stored in our databases;
  • Role-based access control (RBAC) — only staff with a legitimate need are granted access to user data;
  • Two-factor authentication (2FA) available for all users and mandatory for staff with access to internal systems;
  • Continuous security monitoring and intrusion detection;
  • Regular security audits conducted by internal teams and specialized third-party firms;
  • Information security and data protection training program for all 998bet staff.

Incident notice: In the event of a security incident that could pose a significant risk or harm to data subjects, 998bet will notify the National Data Protection Authority (ANPD) and affected users within the legally required timeframe, providing details on the nature of the incident, the data involved, and the steps taken to mitigate any damage.

8. How to Exercise Your Rights as a Data Subject

998bet guarantees the full exercise of all rights provided under the LGPD to data subjects. To exercise any of these rights, you may contact us through the channels listed below. 998bet responds to all requests within 15 calendar days of receipt.

8.1 How to Submit a Request
  • Send an email to suporte@998bet.xyz with the subject line "LGPD Request — [request type]";
  • In the body of the email, include: your full name, the CPF registered with 998bet, the right you wish to exercise (access, correction, deletion, portability, etc.), and, if applicable, which specific data your request concerns;
  • For identity verification purposes, we may ask you to confirm certain registration details before processing your request.
8.2 Complaints to the ANPD

If you believe 998bet has not adequately responded to a request related to your rights, or that there has been a violation of the LGPD in the handling of your personal data, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal body responsible for overseeing LGPD compliance in Brazil. Information on how to submit complaints is available on the ANPD's official website.

Self-service: Many requests can be handled directly in your 998bet account settings, including updating personal details, changing your email and phone number, setting responsible gambling limits, and managing communication preferences.

9. Minors

998bet services are intended exclusively for users aged 18 and over. The platform does not knowingly collect personal data from minors and does not allow anyone under 18 to create an account or use any of its services.

During the registration process, 998bet collects your date of birth and runs eligibility checks. During the identity verification (KYC) process, photo ID documents are reviewed to confirm that the user is of legal age. Accounts found to belong to users under 18 are closed immediately, with any real deposited funds returned and all bonuses and winnings forfeited.

If you are a parent or legal guardian of a child or teenager and have reason to believe that someone under 18 has created a 998bet account using real or false information, please contact our support team immediately at suporte@998bet.xyz. We will take the necessary steps to close the account and remove the minor's data from our systems.

Parental controls: Adults who share devices with minors must use the parental control tools available on the device's operating system to block access to 998bet.xyz and the 998bet app.

10. Contact, Data Protection Officer (DPO) & Support Channels

998bet has appointed a Personal Data Processing Officer (DPO — Data Protection Officer), as required by the LGPD, responsible for serving as the communication channel between 998bet, data subjects, and the National Data Protection Authority (ANPD).

10.1 Contact Channels for Privacy Matters
Email — Privacy and LGPD
suporte@998bet.xyz (subject: "LGPD Request")
Live Chat
Available 24 hours a day on the 998bet.xyz platform
Response Time
Up to 15 business days for LGPD requests • Up to 24h for general email
Support Language
Brazilian Portuguese
10.2 Updates to This Policy

998bet may revise this Privacy Policy from time to time. Whenever material changes are made — such as new processing purposes, new types of data collected, or new partners with whom data is shared — we will notify you by email at least 15 days before the changes take effect. The most current version will always be available on this page, with the update date shown at the top.

By continuing to use 998bet's services after an updated version of this Policy is published, you confirm that you have read and accepted the changes made.

Related Documents
LGPD Compliance — Law No. 13.709/2018

All data processing carried out by 998bet complies with the General Personal Data Protection Law (LGPD). To exercise your rights, send an email to suporte@998bet.xyz with the subject line "LGPD Request". View Terms & Conditions →

Play Responsibly

998bet provides deposit control tools, self-exclusion options, and dedicated support. Services available only to users aged 18 and over residing in Brazil. Learn more →

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